Refund policy

Return Policy

We do have a 30-day return policy. You can submit your request to our Returns Center.

Requirements for an Exchange/Return/Refund:

• Items must be unwashed, unworn, and still have packaging and tags on (if applicable)
• All returns must be reported within 30 days from the delivery date. Once the label has been received, you will have 7 days to ship the item(s) back, or your return will be canceled.
• All garments are subject to inspection. We will not accept items that have been washed or worn.

Received a damaged or defective item?

We strive to create durable and quality products. Occasionally, some minor imperfections occur.

Please file your request with our Returns Center at https://trollcoclothingcom.returnscenter.com/

Be sure to choose 'Defective' as your return reason and provide photos. Please include photos of the Hang Tags as well.

This policy lasts 30 days after the tracking status shows delivered. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or replacement.

Received the wrong item?

We try our best to maintain 100% accuracy with orders, but there are rare occasions where we experience a packing error. Please send photos of the incorrect item along with photos of the hangtags and or barcodes to our Returns Center, and we will take care of that for you. 

Where can I return my in-store purchase?

If you purchased a product in a store that carries Troll Co. apparel, you will have to follow that store's return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.