Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. You can also track your order at any time using our Tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24-48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Shipping costs vary based on your location, the size and weight of your order, and the shipping method selected at checkout. Once you're at checkout, shipping options and rates will be calculated automatically before you complete your purchase.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you are still unable to locate the package, please reach out to the carrier.

If you have purchased ShipInsure, you can find out more about the Protection here. 

ShipInsure ensures your package from loss, damage, and theft. 

**Troll Co. Clothing is not responsible for lost, stolen, or damaged items in transit.