How do I Make an Exchange/Return? 

We are dedicated to YOU, as our customers, to make you happy. We are passionate about what we stand for and what we represent and we want you to feel equally the same with your purchase from us.  We understand the blue collar community and with your tireless “dirty hands” and hard earned “clean money” we want you to be 100% satisfied.  No one is made quite the same and we try to make our clothing as all inclusive as possible, so it’s OK if you need to exchange or return something.

 

• Items must be unworn, still have packaging and tags on (if applicable)
• Must be brought to our attention within 30 days of date your order was placed.
• Prior to sending an exchange or return back to our facility, please e-mail returns@trollcoclothing.com with the following information to receive a Return Authorization Email (RAE):
• We do not want your pet hair or last night’s dinner on any merchandise you send back to us. Come on, that’s just gross and we obviously can’t re-sell that or grant you an exchange/return.

 

Name on order:

Email on order:

Date order was placed:

Order #:

Reason for Return:

What Next?

• Once you have received an RAE back from us you can select the shipping company of your choice to ship your exchange/return back to us.

• We will email you a notification upon arrival of your package to us. At that point the exchange/return process will begin.

 

Helpful Hint:

On the commercial invoice under the category “Purpose of Shipment: put “Repair and Return”. This helps in the shipping process and will help keep your shipping costs down.

 

In Store Purchase:

If you purchased a product in a store that carries Troll Co. apparel, you will have to follow that store's return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

 

Online Purchase:

If you purchased a product online and wish to EXCHANGE or RETURN for any reason, please follow the requirements below:

 

• A return request must be sent to returns@trollcoclothing.com
• All returns must be reported within 30 days of the order date. Returns must be sent within 7 days of receiving the Return Authorization Email from our customer care team.
• Merchandise must be unwashed and unworn
• Hang tags, if included, must be attached and undamaged.
• DO NOT send item back before receiving a reply from Troll Co. Clothing
• All garments are subject to inspection
• Again....We do not want your pet hair or last night’s dinner on any merchandise you send back to us. Come on, that’s just gross and we obviously can’t re-sell that or grant you an exchange/return.

 

***Customer is responsible for return shipping costs and these are non-refundable*** including shipping duties and other local importation fees. An exception would be if there was an error on our part. ie: we sent you the wrong item/size (see below)

 

FAQ:

What are my shipping options? 

You have the options of choosing from Express shipping (2-3 BUSINESS day shipping) or Standard Shipping (7-10 business days). We are located in Canada, so depending on your location your shipping costs may vary.

 

How can I track my order?

You will be emailed a notification within 24 hours with your tracking number so you can easily follow your package all the way to your door step.

 

How long should I expect for the return/exchange process to be completed?

Please allow up to 5 business days within us receiving your return for your request to be processed.

 

What if I received a damaged item?

If you received a damaged item and can provide us a photo of the damage with the hang tag still in place (if applicable) Troll Co. Clothing will cover the costs to ship you the replacement.

 

Can I make an exchange?

We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size (if lesser, a refund will be issued).

The original and return shipping charges are non-refundable.

 

Can I receive a refund?

Yes, we issue refunds if all of the requirements are met in the instructions listed above, but most importantly you have received an RAE back from us. 

 

Can I reroute or change my shipping address after I placed the order already? 

If the postal service or customer requires a product to be re-routed at any point there will be a $15 standard rerouting fee applied. The exception to this is if you contact us prior to shipment we will try our best to change the address. However, please note we are known to break speed records with how quick we get our orders out the door!

 

Still have questions about Troll Co. Clothing returns?

Email us at customerservice@trollcoclothing.com or just give us a call at 780-875-4666