Our customer service hours are Monday- Friday 8:00 AM to 4:00 PM MST. Please allow up to 24 hours for a response to an inquiry. Emails sent during non-office hours will be handled on our next business day.

Returns
Where's My Order?
Shipping
Payments
Discount Codes
Subscriptions & More

Returns

To initiate a return or exchange, please click on the following link: http://trollcoclothingcom.returnscenter.com and provide the necessary information needed to support your request. 

**Please note that some items may be a FINAL sale and are not eligible for an exchange or refund. All shipping costs are the responsibility of the customer. In addition please allow 3-5 business days for the return to be processed after being marked as delivered.


Requirements for an Exchange/Return/Refund:

• Items must be unwashed, unworn, and still have packaging and tags on (if applicable)
• All returns must be reported within 30 days from delivery date. Once the label has been received, you will have 7 days to ship the item(s) back, or your return will be canceled
• ALL garments are subject to inspection. We do NOT want your pet hair, last night’s dinner, or deodorant on any merchandise you send back to us.

We can exchange an item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size.

We strive to create durable and quality products. Occasionally some minor imperfections occur. If this is the case, please wash your product with traditional detergents/stain removers. If the imperfections remain after washing, please file here: https://trollcoclothingcom.returnscenter.com/ 

If you have received a defective item, take a photo including the tag and reach out to us.

Just be sure to choose ‘other’ as your return reason and provide photos. Please include photos of the Hang Tags as well. 


This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase was delivered, then we, unfortunately, cannot offer you a refund or exchange.

If you purchased a product in a store that carries Troll Co. apparel, you will have to follow that store's return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

We at TrollCo. want you to get your order as soon as possible, so we begin processing it ASAP after you place it. Once your order has been placed, we are unable to cancel or or make edits to the order. Please review your order very carefully prior to clicking the ‘Pay Now’button on checkout page.If you have any questions about your order, please do not hesitate to contact us.

Where's My Order?

Yes? Please check your email.

No? It hasn’t shipped yet. Please be patient, we ALWAYS ship.

You will be emailed a notification within 24-48 hours with your tracking number so you can easily follow your package all the way to your doorstep.

It may take anywhere from 5-7 business days for the standard US and Canadian addresses. For all other countries, it may take up to 14-24 business days. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates. This is the time frame it takes to leave our facility, once it is scanned you will receive a tracking number so you will be able to track it right to your door.

Express shipping is 2-4 Business days. For example, an order placed on Sunday will not be sent until Monday making the first business day Tuesday. Business days go by 24 hours.

Shipping

You will receive a confirmation number once it ships, which will include your tracking information. 

- If you have not received a confirmation email please check your junk email. 

It’s possible that

1) The tracking link was updated by the shipping carrier prematurely

2) Your package is hidden around your mailbox or building. Carriers have a tendency to leave packages in hidden places, for the safety of the goods, if they’re unable to deliver to you directly.

Please have a thorough look around and/or contact your local post office to try to locate your package. 

Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method, or edit your order. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

Shipping and Handling fees for Canada include all brokerage and duty fees

Although, we are very proud to also have a presence in Canada, our main warehouse is in Indiana.  However, so that we can better serve our customers, we are looking to open a Canadian shipping warehouse in 2023.

Payments

We do take a variety of cards however some may not work with our payment platform. Always check that your billing address and zip/postal code are the correct ones associated with your credit card when completing your payment. 

If you are making your purchase from outside of Canada or the United States, it may be considered an international transaction by your card issuer and subject to foreign transaction fees or even blocked from making a purchase altogether. If this happens, please call your card issuer to verify your card is eligible for foreign purchases and if there are any additional fees involved.

We do offer Afterpay which allows you to make purchases in four increments over time without interest. Check out the Afterpay FAQ page for more information. 

Discount Codes

Please be sure to enter any applicable promo codes at checkout. If you do not enter, it can not be reversed. Taxes, shipping, and handling fees are excluded from any discount.

Codes can not be combined with other discount codes and some offers.

Find out more on our Supporting Our Troops page.

Subscriptions & More

To manage your subscriptions, login to your account. Once logged in, preferences can be edited from there. As always if you have any questions or concerns, please contact customerservice@trollcoclothing.com

*Please note that you must fulfill three months of subscriptions before canceling. You are allowed to change the frequency of subscriptions on your account.

Don’t miss out on an item you’ve been eyeing. On our website choose the item you’re interested in, there is an option to be notified by email when the item is back in stock.

FR clothing is specially designed to self-extinguish within seconds after the source of ignition is removed - thereby limiting the worker's degree of burns, and body burn percentage. FR fabrics are not flameproof; however, they are specially designed to be flame-resistant. If there is direct slag is thrown for a long period of time it will burn.